With the rapid advancement in technology, a lot of small and medium scale enterprises are now able to compete in the market with much better business tools that improve their efficiency and accuracy. And as we welcome the new year, new technologies and trends are surfacing once again which will…
As we continue to live in the digital age full of new technological advancements, it is clear now that sticking to the old business models wouldn’t cut it anymore in the dynamic business landscape that we have today. And as such, it has become an imperative for many service companies to tune-up their overall strategy from time to time to ensure that it still fits in with the increasing competition in the market.
That said, the annual new trends and shifts in the service industry are here once again which will further shape the service companies to further embrace the possibilities that the digital age has to offer. And without much further ado, The Service Manager presents in this infographic the service strategy trends service business leaders must look out for in 2017.
Customer experience may be one of the terms that is likely to be thrown around in the business landscape, but it still remains as one of the biggest and best differentiator that a business can have nowadays. With technology driving customer expectations at a much higher level than it was years ago, it has become an imperative for many businesses to improve their customer experience strategy every now and then.
With 2017 fresh in the air, there goes again the latest predictions that are expected to change the world of CX in the years to come. So buckle up as we unveil in this infographic the eight trends in customer experience that are going to be relevant to most businesses in 2017