Top 8 Customer Experience Trends in 2017 (Infographic)
Customer experience may be one of the terms that is likely to be thrown around in the business landscape, but it still remains as one of the biggest and best differentiator that a business can have nowadays. With technology driving customer expectations at a much higher level than it was years ago, it has become an imperative for many businesses to improve their customer experience strategy every now and then.
With 2017 fresh in the air, there goes again the latest predictions that are expected to change the world of CX in the years to come. So buckle up as we unveil in this infographic the eight trends in customer experience that are going to be relevant to most businesses in 2017.